Windows Vista - Microsoft Office - Adobe Acrobat
Hi Guys,
I've got a user who is getting the following error when trying to start Microsoft Office or Adobe Acrobat:
The application failed to start because its side-by-side configuration is incorrect. Please see the application event log for detail.
When I try to check the event viewer, I get an error that 'MMC could not create the snap-in Event Viewer'. When I try to manually add the event viewer snap-in, I get the same error.
I've read online that the first issue could be caused by a missing or corrupt C++ Redistributable.. so I've re-installed it but to no avail.
Have you guys come across this issue before? Any suggestions on how to proceed here?
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1 Answer
I had the same issue with Vista on a PC with Office 2007 and Acrobat 8 Pro. The only thing that worked for me was to uninstall both office and acrobat and then reinstall them both. I wasn't able to follow up whether the resolution was permanent because I fresh-installed Windows 7 shortly thereafter.
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Overview of FTD2XX.dll
Failed Start Becaause Side By Side Table
What Is FTD2XX.dll?
FTD2XX.dll is a type of DLL file associated with FTDIChip CDM Drivers developed by Eq-3 for the Windows Operating System. The latest known version of FTD2XX.dll is 3.01.18, which was produced for Windows. This DLL file carries a popularity rating of 1 stars and a security rating of 'UNKNOWN'.
What Are DLL Files?
DLL ('dynamic link library') files such as FTD2XX.dll are small programs, similar to EXE ('executable') files, which allow multiple software programs to share the same functionality (eg. printing).
For example, let's say you are running Windows and editing a document in Microsoft Word. The DLL file that controls printing does not need to load unless it's function is needed - eg. you decide to print your document. When you select 'Print', Microsoft Word calls the printer DLL file, and it is loaded into memory (RAM) at that time. If you want to print a document in another program, Adobe Acrobat for example, that same printer DLL file will be used as well.
Why Do I Have DLL Errors?
Because they are shared files, DLL files exist outside of the software application itself. Although this provides many benefits for software developers, this separation also provides an opportunity for problems to occur.
Quite simply, if Windows cannot properly load your FTD2XX.dll file, you will encounter an error message. Please see 'Causes of FTD2XX.dll Errors' below for more information.
When Do DLL Errors Occur?
DLL errors, such as those associated with FTD2XX.dll, most often occur during computer startup, program startup, or while trying to use a specific function in your program (eg. printing).
Common FTD2XX.dll Error Messages
The most common FTD2XX.dll errors that can appear on a Windows-based computer are:
- 'FTD2XX.dll not found.'
- 'The file FTD2XX.dll is missing.'
- 'FTD2XX.dll Access Violation.'
- 'Cannot register FTD2XX.dll.'
- 'Cannot find C:WindowsSystem32FTD2XX.dll.'
- 'Cannot start FTDIChip CDM Drivers. A required component is missing: FTD2XX.dll. Please install FTDIChip CDM Drivers again.'
- 'This application failed to start because FTD2XX.dll was not found. Re-installing the application may fix this problem.'
These DLL error messages can appear during program installation, while a FTD2XX.dll-related software program (eg. FTDIChip CDM Drivers) is running, during Windows startup or shutdown, or even during the installation of the Windows operating system. Keeping track of when and where your FTD2XX.dll error occurs is a critical piece of information in troubleshooting the problem.
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When I tries to run Glary Utilities 5.46, the following error message appears.
'The application has failed to start because the side by side configuration is incorrect please see the application event log or use the command line sxstrace.exe tool for more detail'
I had posted a question in Microsoft Community and did what the support engineer said, including repairing corrupted files with RestoreHealth and re-installation in compatible mode, but the side by side configuration error still appears. What else can I do?
The following have already been installed. http://fud.community.services.suppor..9-a0777b03746e